Sales Policy

Effective Date: November 30, 2024

At TruePlanReassure, we are dedicated to offering high-quality products and exceptional service to all our customers. Our Sales Policy governs the transactions made on our website, and it outlines important information related to pricing, orders, shipping, and customer responsibilities. By making a purchase, you agree to abide by the terms outlined below.

Product Information and Availability

  1. Product Listings: We make every effort to ensure that the products displayed on our website are described as accurately as possible. However, we do not guarantee that the product images, descriptions, or other content are completely accurate, error-free, or up to date. Product features, pricing, and availability are subject to change without prior notice.

  2. Product Availability: While we strive to keep our inventory updated, some items may become unavailable due to high demand or supply chain issues. If an item in your order is unavailable, we will notify you immediately. You will have the option to cancel your order, select a different product, or wait for restocking if applicable.

  3. Pricing: All prices on our website are listed in USD (U.S. Dollars) unless otherwise specified. Prices are subject to change at any time. The price shown at the time of purchase is the final price, and it will include applicable taxes and fees, where applicable. Shipping costs will be calculated separately at checkout.

    • Promotions and Discounts: From time to time, we may offer discounts or promotional offers. Promotions cannot be applied retroactively, and they are valid only for the specified duration or while supplies last.

  4. Product Descriptions: Every effort is made to ensure the accuracy of product descriptions and details. However, we do not guarantee that descriptions, pricing, or availability are error-free, and we reserve the right to correct any errors or inaccuracies.

Order Process

  1. Placing an Order: To place an order on our website, you must complete the checkout process by providing your billing and shipping information, along with payment details. You will receive an order confirmation via email once your order is successfully placed.

  2. Order Confirmation: After you submit your order, you will receive an email confirming that we have received your order. This confirmation is not an acceptance of your order; it is merely a notification that we have received your request. A contract between you and TruePlanReassure will be formed once your payment is successfully processed, and your order has been shipped.

  3. Order Acceptance and Rejection: TruePlanReassure reserves the right to accept or decline any order, in whole or in part, at our discretion. We may decline an order due to incorrect billing information, stock availability issues, or any other reason we deem necessary.

  4. Changes to Orders: If you need to make changes to your order after it has been placed, please contact our customer support team as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment options available at checkout

TruePlanReassure ensures that all payment transactions are processed securely using industry-standard encryption technologies to protect your payment information.

Shipping and Delivery

  1. Shipping Locations: We currently offer shipping within the United States and select international locations. Please check the shipping options at checkout to confirm if we deliver to your area.

  2. Processing Time: Orders are typically processed within 1-3 business days of receipt. Please note that processing times may vary depending on the product, payment method, or availability of stock. You will receive an email notification once your order has shipped.

  3. Shipping Methods and Costs: We offer a variety of shipping options, including standard and expedited services. Shipping fees will be calculated at checkout based on the shipping method you choose and the delivery address.

    • Free Shipping: On qualifying orders, we may offer free shipping promotions, subject to specific terms and conditions. Free shipping typically applies only to standard shipping for orders over a certain value.

  4. Delivery Time: Estimated delivery times are provided at checkout based on the shipping method selected. While we aim to deliver within the estimated time frame, actual delivery times may vary due to factors outside of our control (e.g., weather delays, courier issues).

  5. Order Tracking: Once your order has shipped, you will receive tracking information via email. You can use the tracking number to monitor your shipment’s progress until it arrives at your designated address.

  6. International Shipping: For international orders, additional customs duties and taxes may apply depending on the destination country. These fees are the responsibility of the customer.

Sales Taxes

Sales tax will be added to your order if applicable, based on your location. The tax rate depends on the state or country where the products are being shipped, and it will be displayed at checkout before you finalize your order.

Order Cancellations

  1. Before Shipping: If you wish to cancel an order before it has been shipped, please contact us immediately. We will do our best to accommodate your request, but cancellations cannot be guaranteed if the order has already been processed.

  2. After Shipping: Once an order has been shipped, we are unable to cancel it. You can, however, request a return once the item has been received according to our Refund and Returns Policy.

Sales Restrictions

  1. Pricing Errors: Occasionally, a product may be listed at an incorrect price due to a typographical error. If this occurs, we reserve the right to cancel the order or adjust the price before processing. You will be notified if there is a pricing error, and you can choose whether to accept the corrected price or cancel the order.

  2. Resale Restrictions: TruePlanReassure products are intended for personal use only and are not authorized for resale without our permission. We reserve the right to refuse orders that appear to be for resale.

  3. Age Restrictions: By making a purchase on our website, you confirm that you are at least 18 years of age or have obtained consent from a parent or guardian to complete the transaction.

Returns and Exchanges

Please refer to our Refund and Returns Policy for full details on how to return or exchange products, including return eligibility, shipping instructions, and refund processing.

Customer Responsibility

As a customer, it is your responsibility to ensure the following:

  1. Accurate Information: You are responsible for providing accurate billing and shipping information when placing an order. We are not liable for delays or delivery issues resulting from incorrect address details.

  2. Receiving Deliveries: Once your order has been shipped, it is your responsibility to ensure someone is available to receive the delivery. We are not responsible for lost or stolen items after delivery has been made.

Modifications to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. By continuing to use our website after any changes, you agree to abide by the updated terms.

Contact Us

If you have any questions or concerns regarding our Sales Policy or need assistance with an order, please don’t hesitate to reach out to our customer service team: